I've never used her
credit card," he says confidently. Tammy
called Microsoft customer service. She says
she spent "...an hour 20-25 minutes
on the phone getting bounced from dept.
to dept. to dept...."
Their only offer
was an apology for her inconvenience, but no refund. She says Microsoft claimed
the charges were, indeed, authorized. "I just
told the kids that's it. You're
not going to
have an Xbox anymore." She
was that mad. Then she called us.
We contacted Microsoft's corporate representatives
and sent them Tammy's bank
and Xbox billing
history as well as her sister's Xbox billing statements. We asked them to verify the
billing, refund any
unauthorized charges, and delete the debit card information Tammy couldn't remove on her
own. Microsoft's
public relations firm, Edelman Public Relations, responded to us in an
email saying there were "...no signs of
unauthorized activity..." and "...that the charges that have been made were done
so by someone
within the household, possibly the owner of the
gamer tag," meaning Charlie.
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